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Delivery / Returns

Delivery / Shipping - UK and Worldwide

 

 

UK Shipping for UK Deliveries:
 

Average delivery time is 3-7 working days within the UK. We will inform you  when your order has been dispatched.

We use Royal Mail or Parcelforce for small items and a number of designated specialist art couriers for larger items.

  • 5 x Cards: £1.50

  • Small Ceramics pieces £12

  • Unframed Prints: £12

  • Paintings/Sculpture/Framed Prints: £45

  • Fabric - Folded: £12

  • Fabric - Rolled: £18

  • Wallpaper: £12

Receipt of Goods:  We will require a signature on delivery  [except for cards] as proof of safe receipt. On receipt of goods please check them thoroughly to ensure no damage has occurred during transit.



International  Shipping for International Deliveries: 

 

We are able to offer worldwide shipping on all ceramics, prints, paintings, cards, wallpaper and fabric.

Please select ‘international’ at ‘check out’ and we will call you with a shipping quote. Please be aware that international parcels may be subject to import taxes, duties or customs fees in your home country. These are the responsibility of the customer. We do not determine these rates and encourage you to check with your government before placing an order.

INTERNATIONAL SHIPPING We are able to offer worldwide shipping on all ceramics, prints and paintings.

  • Unframed Prints: £25

  • Small Ceramics: £25

  • Paintings/Sculpture/Framed Prints: From £100  Request a Quote

CUSTOM AND IMPORT TAXES

Buyers are responsible for any customs and import taxes that may apply. We’re not responsible for any delays at customs.

PROCESSING TIME

Please allow 1-2 for processing. Dispatch times will vary if requesting a different/new frame.


Collection from the Studio:  

 

Collections can be made from the Studio at no extra charge:  The Old Chapel, The Street, Little Barningham, Nr Holt, NR11 7AG.  Please email to arrange: info@belyndasharples.co.uk

Receipt of Goods:  We will require a signature on delivery as proof of safe receipt. On receipt of goods please check them thoroughly to ensure no damage has occurred during transit.

Returns

Original Paintings, Ceramics and Hand Painted Lampshades

If you are not entirely happy with your purchase you can return it to us immediately and receive a full refund. We must receive the returned artwork no later than 14 days after delivery to you. 

Artwork must be returned to us in the same condition it arrived in and in its original packaging. 

Please contact the studio info@belyndasharples.co.uk to let us know that you wish to return the artwork and we will be happy to advise on a suitable method of transit. If the item is to be returned by post, a ‘signed for’ delivery service is recommended. 

The cost of returning the item will be the customer’s responsibility.

We will refund the cost of your purchase as soon as we have received and checked the item.

Returns address:
Belynda Sharples. 31 St. Giles Street, Norwich, NR21JN

Fabric 

Unfortunately, Fabric will have been cut to fulfil your order and as such we are unable to accept it back into stock.  We are happy to send small samples to you before you place your order to check colour.  

Wallpaper

As with Fabric, we are do not accept returns of wallpaper unless there is a fault. 

We would advise requesting a sample of the wallpaper before ordering, which we are always happy to send F.O.C

Prints

These are ordered specifically and are, therefore not returnable, except in the event of them being received damaged.

INTERNATIONAL SHIPPING We are able to offer worldwide shipping on all ceramics, prints and paintings.

  • Unframed Prints: £25

  • Small Ceramics: £25

  • Paintings/Sculpture/Framed Prints: From £100  Request a Quote

CUSTOM AND IMPORT TAXES

Buyers are responsible for any customs and import taxes that may apply. We’re not responsible for any delays at customs.

PROCESSING TIME

Please allow 1-2 for processing. Dispatch times will vary if requesting a different/new frame.

ESTIMATED DELIVERY TIMES

  • UK based: 2-4 days

  • European based: 7-15 days

  • Everywhere else: 10-20 days

Each item is individually packaged by a specialist international art shipper. Please ask us for a quote before making your purchase.

  • Prices will vary according to weight, size, and destination country.

  • Your item may be liable for import duty, please ask if this is included in the shipping quote.

  • The specialist shipper will invoice you separately. This is to ensure that you pay the lowest possible shipping cost.

REFUND POLICY Customer satisfaction is very important to us. If any item we ship independently to a client (i.e. we do not pass over the goods ‘face to face’) does not meet customer expectation or requirements, then the client must contact us either by email or letter within 7 working days beginning the day after the goods have been received to request resolution of any issue or to request a full refund (to include the cost of outward shipping to the client). In these circumstances we require the client to pay the cost of returning the item to us in the condition in which it was sent and packed to the same standard to avoid damage in transit. Refunds will be made within 5 working days upon return of artworks received in good order. Statutory consumer rights are not affected. DISCLAIMER Although sales information is updated on our website daily, all stock is offered simultaneously in the studio and on other websites. Therefore, we cannot guarantee your chosen item/items will still be available for sale. Belynda Sharples herself with contact you to confirm your purchase.

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